Customer Testimonials

Everything is progressing really well. Yujia has been absolutely fantastic. Her expertise and proactive approach have helped me navigate some complex challenges with ease. I truly appreciate her support. The system is performing beyond expectations, and it’s exciting to see how much more we can still refine and build upon. Most notably, our sales have seen a significant uplift, thanks in large part to Yujia’s work with automated tasks and client follow-ups. I’ve reviewed the report and paid the invoice. Thanks for sending those through. I’m happy to proceed with the additional 20 hours for now. Once things settle down…

A1CRM has created a fully-integrated system for our readymix concrete and bulk construction materials supply business. This has allowed Frankston Sand Soil to move away from a paper-based order taking and fleet management approach, to a system that’s easier to track, This has included: a custom-made point of sale system. Previously, phone orders would be taken and written on paper. Fleet planning – A paper-based worksheet, which included changes and other alterations. Batching – The first step of data entry into a computer. Just used for batch tracking and release. Fleet Tracking- Another entry point for data, requiring driver acceptance…

We engaged A1CRM to integrate our concrete batching system, Axibatch, with an online ordering platform to accelerate order processing and minimize costly errors associated with incorrect recipe selections. The team at A1CRM not only met these objectives but exceeded our expectations, with a significant number of our customers now committed to placing orders online. They can select mixes, quantities, dates, times and addresses, all at the click of a just a few buttons. A1CRM’s expertise, friendly approach, and deep understanding of the readymix concrete industry made the entire process seamless and enjoyable. Their support has been invaluable in enhancing our…

A1CRM has created an integration between Zoho CRM and Xero, not only for automatic invoice creation, but also a comprehensive purchasing system which enhances the functionality of both Zoho and Xero. This has streamlined our systems & workload significantly, and allowed us to handle increased customer demand easily. We highly recommend Brian and his great team at A1CRM, both technically and with their outstanding customer support. Very easy to deal with, friendly and produce results – nothing seems too hard for them.

Dandy Air and all other businesses in Victoria were completely shut down for five days, due to a Dan Andrews ‘circuit breaker’ lockdown. This meant all scheduled installations for that period of time had to be re-scheduled in a heartbeat, something like 50 installations across Melbourne. Cindy rang me in a panic, saying the spreadsheet they were using wasn’t able to keep up, and can we implement the capacity planning we had built across Maximizer Software, Inc., Zoho CRM and Zoho Creator more than a year ago (but not yet implemented). Same day, we dropped everything and made a couple…

A1CRM have been instrumental in helping us innovate our business by combining a range of different daily tasks that were done either manually or by using multiply software platforms. We have managed to consolidate our whole CRM system into one central point including customer leads, customer set up, account maintenance, projects, call schedules, all of our marketing campaigns, merchandising visits, customer site audits and tracking of daily customer calls all through Zoho. A1CRM have been there every step of the way and have done a great job in training our staff through the many areas that Zoho have to offer.…

We will save $25,000 to $30,000 in the first year with the elimination of double handling and manually gathering statistics for individual events. The ongoing time savings and the value that it adds to each franchisees business is massive!

Our journey to automation with IWT Consulting has been nothing short of amazing. As a Melbourne company currently in lockdown I have been impressed with the ability to make the decision to leave our office 4 months ago and move the entire administration to working from home. The transition was seamless. Without the work carried out by Brian and his team this would not have been possible. We could not have done this without you.

I have been dealing with IWT since 2017 and have found Brian and his team to be professional, organised, experienced and friendly. We have undertaken many simple and complex projects on the Zoho platform, all of which have been completed on time and on budget. I would recommend Brian and his team to anyone wanting to migrate to Zoho or further develop their existing Zoho database.